Why some airline travellers are opting for a seat upgrade, despite the big price tag

Calgary talk show host Dave Kelly pretends to sleep in a business class seat during the unveiling of WestJet's new 787 Dreamliner airplane in Calgary on Thursday, February 14, 2019. THE CANADIAN PRESS/Todd Korol

Airlines say they are reporting more revenue from upgrades. Some passengers say that’s because the economy ticket experience has become so undesirable.

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